EASi is an engineering group catering to the technical needs of major automobile companies like Ford, Chrysler, etc. with their technical designs. They have a very large first-time employee staff, which is in constant touch with their counterparts in the United States and also work at the client's location.
This calls for a very large flow of communication, through mails, presentations, and telephonic conversations with the English-speaking population. The issue the client had, was that the staff they had hired, were good technically; however, they cited a concern regarding their staff’s communication. EASi decided to standardize and enhance their team’s communication skills to suit their client's requirements.
CommSure Knowledge Solutions had a structured approach to their client’s concern. Instead of imparting a regular Communication Skills Program; CommSure's team conducted a thorough Training Needs Analysis and found the major areas of development. Through this analysis, it was found that the issue was not communication as a whole, but certain areas which needed attention. The major areas identified were: Art of Listening, Telephone Etiquette, E-mail Etiquette and Presentations.
Using their unique Pre-Course Assessment model, CommSure Knowledge Solutions proposed a blended-learning program to the client and named it "CRAFTING IMPRESSIONS"
This included an instructor-led training session; followed by e-learning and in order to measure the success rate, it was efficiently designed to end with a Post Course Assessment.
CommSure believes that you cannot improve what you cannot measure. The difference in scores of the Pre-Course Assessment to the Post-Course Assessment gave us the degree of improvement for each participant, ensuring that the training program was result oriented.
hours of elearning